White Papers
Childcare voucher misconceptions: fitting it all together for SMEs
As anyone who reads the papers will know, the UK is currently facing some tough economic times. In fact, according to an article in The Telegraph, the Bank of England now believes that there is at least a one-in-10 chance the UK will suffer a ‘double dip’ recession over the next 18 months. This White [...]
“Calling on Youth” – Motivating Generation Y in contact centres
In this white paper we reveal the results of a revealing new survey that highlights GenerationY’s perceptions of working for a UK contact centre. In an effort to represent the views of Generation Y on a range of work-related topics, a sample group of 401 respondents was drawn at random from an online panel of [...]
Six Steps to Successful Motivation
Employees are vital to the prosperity of every business. If they feel appreciated and valued they will be motivated to contribute to the continued success of the company. However, how do you encourage that feeling of appreciation and value? A good place to start is to ensure that you have the key elements in perfect working order – a [...]
Motivating on a budget
Keeping employees motivated and engaged is more important than ever during tough economic times. Whilst it may be tempting for employers to make a quick saving by cutting the incentives budget during tough times, it’s also a false economy. It’s important to remember that organisations with effective incentive schemes and high employee engagement consistently and significantly [...]
Why diversity matters when coming out of a recession
Equality legislation has existed for over 25 years – supporting the rights of individuals from all backgrounds to fair and just employment opportunities. Over the last 10 years we have seen an increase in this legislation, and the formation of the Equality and Human Rights commission. In Spring 2010 the introduction of the Equality Bill brings all of this legislation together under one law. The Equality [...]
How engaged are your employees?
Employee engagement refers to a positive relationship between an employee and their organisation, which has benefits for both employee and organisation
